July 21, 2017
Phone:- 519-580-9522whisperingwillows@sympatico.ca

Terms & Conditions

Whispering Willows Disclaimer

      Whispering Willows and all its employees shall not be held responsible for any injuries, damages, or losses resulting from the use of products purchased from our shop. 
After purchasing our products it signifies your acceptance of this statement and releases us from all liability.

      Under no circumstances do we make claim to treat or cure any type of illness or health condition with our products.  If you are pregnant, nursing or on medications, please check with your family doctor before using natural health products of any kind.  No information should be considered medical advice, nor should it replace the advice of yor physician.  It is your reponsibility to use thee products with the same resonable care and cautions as any other personal product you use.

      Metaphysical and Magical definitions are povided as a means of entertainment purposes only, and do not imply a guarantee of effect.  We legally cannot provide advice on medical, religious, or legal matters.  All Books, Candles, Incense, "Spell Kits" and other items pertaining to any of those topics, are for entertainment purposes only.

      We reserve the right to refuse service to those wo are unreasonable in coming to a compromise or are abusive in any way.

Whispering Willows Privacy Policy:

      At Whispering Willows we respect your privacy 100%.  Our website is very secure and you can feel confident makin an online purchase with us.  Whispering Willows shares as little information as possible with the companies we work with.  We don't sell your email or contact information to other business.  Below is a list of information that may be transmitted during your shopping experience.

Shipping:  We share your Name and Address with Canada Post and/or eShipper for the purposes of generating shipping labels and obtaining shipping quotes.

Pament:  We share your Name, address, and Credit Card information to our payment processor, Paypal for the purposes of taking payment.

Anonymous Statistics:  Google and Microsoft Bing set a cookie when you click on an advertisement on theri search engines.  We send them the order total amount for completed orders to hlp us keep track of our advertisements.

Whispering Willows stores your Name, Address, E-Mail address, Telephone Numaber and Order History on its server.  If you would like this information removed at any time, pease provide us with your E-Mail and Name in an email to whisperingwillows@sympatico.ca.  We send E-Mail newsletters from time to time, which have an unsubscribe link at the botome of every email.

At Whispering Willows we are committed to keeping our site a secure and safe place to shop.

Whispering Willows Returns Policy:

General Returns:

      You may return most unused items within 7 days of purchse excluding Jewelry Items.  See the section on return of Jewelry Items.  The items must be in their original condition (unused, unwashed, and unopened) and in their original packaging (with all tags attached).  Once the original item arrives at our warehouse, we will credit your account in the amount that you paid (that excludes and promotional discounts, and shipping costs)

      All items must be shipped prepaid, with insurance.  Any damages or loss on the return of your item are your responsibillity.  We will Credit you the cost of the item but not the cost ofr the shipping you paid.  This is standard policy in the online shopping world.  Once we receive the item you are returning we will process the exchange or credit.

      **If you are retrning and item due to a mistake we've made (ie wrong item, wrong size, ect....)we will credit you the return shipping and cost of the item once the return has been received back in our hands.

Returns for Jewlery:

Whispering Willows will not accept returns for Jewelry items unless you were shipped the wrong item.  Please ensure you are ordering the proper size ring, bracelet or chain.  We will refund shipping and cost of the item  if the mistake was made on our part.  Please let us know within 7 daus of package receipt if there was a mistake on your jewelry order.  We can't guarantee or repair jewelry.   If the item was damaged or broken on receiving the item, please advise us within 48 hrs of receiving the jewelry.  Thank you for your understanding.

After 7 days from date of purchase, a sale becomes FINAL!  No returns will be accepted!

Return of Sale Items:

Sale items are considered as a "FINAL SALE-NO RETURNS" and cannot be returned.

Return of Damaged Items:

      We do our best to carefull inspect each item in your oder before shipping it out to you.  Despite our best efforts, we sometimes overlook damaged items.  If you received a damaged item, please contact us immediately within 49 hrs of receiving the item!  Returns must be authorized before being accepted.  Do not ship any damaged item back to us until you contact us.  We may not want the item returned.  We may ask you to email us a picture of the quality issue, so we can forward that on to the nanufacturer or crafter.  Please contact us and explain how the item is defective.

      Save all the packaging.  Orders (except small items sent in puffy mailers by request) are shipped with insurance, and we will need you to work with us to get the claim prcessed with Canada Post.  You may be required to send the item and or packaging and or documents to Canada Post, prior to the claim being pricessed.  As soon as the claim is accepted, you will receive a credit for the damaged items, and in many cases the shipping as well.

Return of a Gift:

      All above information is in effect when returning a gift.  If you are returning a gift, you will be issued store credit in the amount of your return and in the form of a coupon code emailed to you (see below for more details).  Please write your email clearly on the packaging slip that you include with your returns so that we may email you your store credit coupon code.

Store Credit:

Store credit will be issued in the form of a coupn code unique to you, sent to you via email.  (Gift Returns, please include your email with your return).  To redeem, simply enter the store credit coupon code in the coupon code field during checkout.  It will automatically take your store credit amount off your purchase.  If your purchase is less than your store crdit amount, within 24 hours, we will issue you a new unique store credit coupon code for the remainder of your store credit with us.

Lost Items:

For lost items, contact us after the item is due to arrive.  We will get the claim processed.  You may be required to fill out some documents for Canada Post, and when the claim is accepted, you will receive an exchange or credit.

Exhchanges and Credits are processed only once returned items are received and inspected by Whispering Willows Staff.

Payment:

We accept payment in the form of Credit Card, or payPal, at this time.

We do not process credit card payments when the customer order name and the credit card name do not match.  If you are using someone else's credit card, we need the credit card owner to contact us with validation that you have permaission to use that card.  Thank you.

Paypal:

PayPal is a trusted way to apy online.  Thousands of people use Paypal daily to pay for online purchases.  It's easy to sign up if you haven't, and once you register your credit card with them, you never have to exchange your credit card number with online stores, because PayPal takes care of the transaction for you.

Currency:

All purchase are processed in Canadian dollars including shipping charges.

Shipping:

At this time we only ship in Canada.  Items are shipped from Waterloo Ontario Canada.  We try to get all orders out within 3 days handling time at the most (regular postage).  If you select a faster shipping method, we mail your order sooner.  We normally ship 2-3 times per week.  During our peak season (Yule/Christmas) we ship almost daily.  We recommend you place your order by Dec. 10th to ensure your ietms arrive in time for Yule/Christmas.  Please see our shipping table for estimated delivery times and cost for your area. (under Shipping)

Taxes and Duties:

We are required to charge 13% HST (5%GST where applicable) within Canada.

Thank you for being our Customer.